Hotelries - Cookies & Data Collection Policy

Welcome to the comprehensive cookie usage policy for Hotelries ("the Company"). This policy is intended to explain in detail how cookies and similar technologies are employed within our hotel booking platform, the purposes for which they are used, and your rights with regard to their use. Our commitment to protecting user privacy and data security is paramount and is enforced in accordance with applicable legislation on privacy protection and electronic records in Canada. We invite you to read this cookie policy carefully so that you understand our practices and your options regarding cookie usage.

This document is effective as of 2025-01-22 and forms part of the overall user agreement and privacy policy. By using our website, you consent to the usage of cookies and related technologies as described herein. If you do not agree with the cookie practices, you might consider adjusting your browser settings, though note that some parts of our website’s functionality may be affected.

What are Cookies?

Cookies are small text files or data elements that are stored on your device when you visit a website. They enable websites to remember your actions and preferences over a period of time, so you do not have to re-enter them whenever you interact with the site or browse from one page to another. These technologies are useful for maintaining session information, enhancing user experience, analyzing site usage, and providing personalized content and advertising.

In addition to cookies, we may use local storage, web beacons, and other similar technologies to accomplish similar functions. These tools help us recognize repeat visitors and offer improved navigation, functionality, and performance across our pages.

Types of Cookies We Use

At Hotelries, we deploy a variety of cookies, which we categorize into the following groups:

• Essential/Strictly Necessary Cookies: These cookies are indispensable for the functioning of our website. They enable basic functionalities such as page navigation, secure areas access, and transaction processing. Without these cookies, our services may be hampered or rendered inoperative.
• Performance Cookies: These cookies collect information on how visitors use our website, for instance, which pages are visited most frequently, and if users experience any errors. These insights are aggregated to help us optimize website performance, ensuring a smooth user experience.
• Functionality Cookies: These cookies allow our website to provide enhanced functionality and personalization. They may remember choices you have made in the past such as login details, language preferences, or location selection, thereby so personalizing your subsequent visits.
• Targeting/Advertising Cookies: These cookies are used to display advertisements that are relevant to your interests. They may be set through our site by our advertising partners or ad networks. They remember that you have visited our site, and this information is shared with third parties. Their use is subject to the respective privacy policies of our partners.
• Third-Party Cookies: In addition to our own cookies, we may also allow third parties, such as analytical or advertising service providers, to place cookies on your device. These cookies are used solely for their own purposes and are governed by the respective privacy policies of such third parties.

Data Protection and Security Measures

The security of your personal data is one of our top priorities. We treat all information collected through cookies and similar technologies with the highest level of security in line with applicable privacy and data protection legislation in Canada. During the data processing lifecycle, your data is stored on secure servers, encrypted where appropriate, and is only accessible to authorized personnel who are bound by strict confidentiality obligations.

Our internal procedures comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant guidelines regarding data privacy and protection. These security practices help mitigate risks such as unauthorized data access, alteration, disclosure, or destruction.

Furthermore, we regularly review our security policies and implement robust technological measures to ensure the continuous protection of your data. We encourage users to remain vigilant by reviewing our security advice and best practices shared openly on our platform.

Purpose and Usage of Cookie Data

Cookies enable us to enhance your experience by allowing us to provide personalized services and tailor advertisements to your interests. This data is used in the following ways:

• User Experience Improvement: Cookies help us remember your preferences and settings, allowing for a more pleasant and streamlined browsing experience on our site.
• Analytics and Performance: By analyzing aggregated data provided by performance cookies, we gain insights that help us optimize website navigation, content layout, and overall functionality.
• Marketing and Advertising: The collected data is also used to deliver tailored advertising and offers aligning with your browsing behavior and interests. This ensures that you see relevant content that matches your travel and booking preferences.
• Customer Support: Cookies also assist us in fine-tuning our customer support services. They allow us to quickly address your issues, acknowledge previous interactions, and provide more targeted assistance.

All data collected via cookies is aggregated and anonymized, ensuring that personal details are never attributed to a single user without explicit consent. This process enables us to derive valuable insights without compromising your privacy.

User Consent and Control

By accessing or using our website, you explicitly consent to the placement of cookies on your device in accordance with this policy. However, you retain full control over your cookie preferences. You can modify your browser settings at any time to reject cookies, block their usage, or alert you whenever a cookie is sent. Please note that disabling cookies may impact the functionality and performance of our website.

If you decide to clear or disable cookies, you may lose certain preferences and customizations that enhance your site usage. Additionally, some third-party cookies which rely on our policies will not be exempted. Therefore, while you are encouraged to exercise your right to choose, be aware that this could affect your overall experience on our website.

Should you wish to revisit or withdraw your consent at any time, you may do so by adjusting your settings through your browser or by contacting our support channels provided in our user agreements.

Data Retention and Deletion

We store cookies for varying durations, depending on their purpose. Session cookies are deleted automatically once you close your browser, whereas persistent cookies remain on your device for a predetermined period or until you manually delete them. Our data retention policies are structured to minimize data storage periods consistent with the purpose for which the data was collected.

In accordance with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act, you have the right to request deletion or correction of your personal data that may have been accumulated through cookie usage. Requests for deletion are diligently attended to, subject to legal and operational constraints. Our retention schedule is made transparent, and users may contact us through the appropriate channels referenced in our broader privacy statement to learn more about or request a review of their stored information.

We review our data retention practices periodically to ensure that our policies remain aligned with both the evolving regulatory framework and our internal standards of data protection. Once a cookie or the associated data is no longer required for the identified purposes, it is securely deleted.

Your Rights in Relation to Data Collected via Cookies

Under applicable privacy laws in Canada, you have certain rights regarding the data we collect using cookies. These rights include, but are not limited to, accessing the data we hold about you, requesting corrections, and seeking deletion of your data when it is no longer necessary. We have established procedures to respond to such requests in a timely and efficient manner. Should you wish to exercise these rights, please refer to the instructions outlined in our comprehensive privacy policy.

In addition, if you have any concerns about how we handle your personal data or if you believe that your privacy rights have been violated, you are entitled to lodge a complaint with the appropriate privacy regulatory authorities. Our team is committed to addressing and resolving any queries or issues related to data protection and ensuring that your interactions with our site remain secure.

Policy Changes and Updates

This cookie policy may be revised periodically in order to reflect, for instance, changes to the cookies we use or for other operational, legal, or regulatory reasons. Any changes will be effective immediately upon being posted on this page with the updated "Effective Date" as indicated by the macro 2025-01-22. We encourage you to periodically review this document to stay informed of how cookies are being used and how you can manage them.

Our continued commitment is to maintain a high standard of transparency and to ensure that our cookie practices are comprehensible to our users. Should there be major modifications that significantly alter how cookies are utilized, we pledge to provide prominent notice on our site in order to secure your informed consent.

Third-Party Websites and Services

Our website may incorporate cookies provided by third-party partners for purposes such as analytics, advertising, and social media integration. Please note that these third parties have their own cookie policies and privacy practices. We do not have control over the methods by which these entities operate, and we recommend that you review the privacy policies of any third-party services you interact with. Your acceptance of these cookies is governed by our policy as well as by the policies of these external providers.

The use of cookies by third parties is intended solely to enhance your user experience and to provide you with relevant content and advertisements. However, usage and data processing practices are entirely at the discretion of the respective providers, and any data collection executed by them is subject to their privacy protocols.

Summary and Final Remarks

At Hotelries, our dedication to protecting your privacy while delivering a superior user experience is demonstrated through our transparent and responsible use of cookies. This extensive policy outlines the various categories of cookies we employ, the purposes for their utilization, the security measures implemented to protect your data, and your rights regarding the management or deletion of your data. All our practices adhere strictly to the required privacy protection legislation in Canada, such as the Personal Information Protection and Electronic Documents Act.

We believe that an informed user is a safeguarded user. Therefore, if you have any questions, require clarification, or need assistance in managing your cookie preferences, please refer to the detailed instructions provided in our overall privacy policy and user agreement. Our commitment remains fixed on fostering a secure, transparent, and user-friendly experience on our hotel booking platform.

Thank you for taking the time to read our cookie usage policy. We appreciate your trust in Hotelries and are dedicated to ensuring that your interactions with our website remain both enjoyable and secure.