Hotelries - Terms of Service (TOS)

User Agreement for Hotel Booking Services

Welcome to Hotelries. This User Agreement (“Agreement”) governs your access to and use of the website and services provided by our company. By using our services, you agree to be bound by this Agreement and all applicable policies referenced herein. Please read the following provisions carefully. If you disagree with any part of these terms, you must cease all usage immediately.

Our website facilitates hotel bookings and related travel services. This Agreement outlines the rights and responsibilities of our users in relation to our services, including but not limited to reservation terms, cancellation policies, data protection practices, and cookie usage. We are committed to complying fully with the applicable privacy and data protection regulations within Canada.

Effective Date: 2025-02-17

Definitions

"Service(s)" means the hotel booking platform and related services offered on this website.
"User" refers to any individual or entity utilizing the website to make hotel reservations.
"Cancellation Policy" refers to the terms and conditions governing the cancellation of bookings, including deadlines and potential fees.
"Personal Data" means any information relating to an identified or identifiable natural person, as defined under applicable Canadian privacy laws including the Personal Information Protection and Electronic Documents Act.
"Cookies" refers to small data files stored on a user's device to improve service functionality and user experience.

Eligibility and Registration

By registering for an account or utilizing the booking services provided by our website, you affirm that you are at least 18 years of age and legally capable of entering into contractual agreements. If you are using the website on behalf of a company or entity, you confirm that you have the authority to bind such organization to this Agreement.

Registration may require providing certain personal information, and you agree to provide accurate, current, and complete details during the registration process. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

Reservations, Bookings, and Payment Terms

Our website enables you to search for and book hotel accommodations directly through our portal. When you submit a booking request, you are entering into a contractual agreement with the hotel property and not necessarily with Hotelries. However, we act as the intermediary to facilitate your reservation and are responsible for providing you with reliable and up-to-date booking information.

Payment obligations are determined at the time of booking. Full payment or deposit payment might be required, depending on the policies of the selected hotel. In cases where a deposit is collected, the remaining balance is due according to the hotel’s payment schedule. All transactions are processed securely in compliance with industry standards.

Should a payment issue arise, including but not limited to failed transactions or chargebacks, you agree to resolve the issue at your expense. We reserve the right to suspend or terminate your access to services in case of non-payment or fraudulent behavior.

Cancellation Policy and Booking Amendments

Notwithstanding any specific hotel policy that may apply to your booking, the following cancellation terms apply to reservations made through our website:

General Cancellation Period: Users must submit cancellation requests at least 48 hours prior to the check-in date. Cancellation requests made later than the specified period may incur a fee or result in forfeiture of any deposit paid.
Refund Policy: Refunds for cancelled bookings will be processed according to the refund policies set forth by the hotel, subject to any cancellation fees. Refunds may require several business days to reflect in your account.
Modifications: Modifications to an existing booking (such as date changes or changes in guest details) are subject to availability and may be subject to additional fees as determined by each hotel's policy.
Force Majeure: Hotelries shall not be responsible for cancellation fees or any other liabilities arising from events beyond our control, including natural disasters, acts of terrorism, or other unforeseeable events.

It is the responsibility of the user to review the cancellation policy provided at the time of booking to avoid any misunderstandings. In case of disputes regarding cancellations or modifications, the hotel's policy will be considered final.

Privacy and Personal Data Protection

Your privacy is of the utmost importance to us. In performance of our services, we may collect, store, and process personal data provided by you when using our website. Our data practices conform strictly with the Personal Information Protection and Electronic Documents Act as well as other applicable privacy regulations in Canada. The following provisions outline our privacy practices:

Data Collection: We collect personally identifiable information (such as your name, email address, phone number, and payment information) solely for the purposes of processing your booking and enhancing your travel experience.
Usage of Data: Your information is used to confirm bookings, manage cancellations, provide customer support, and improve our services. We may also use your data for marketing purposes if you have provided explicit consent.
Data Security: We implement robust security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security protocols include encryption, access controls, and regular audits of our systems.
Data Retention: Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. After the retention period, your data will be securely deleted or anonymized.
Access and Correction: As a user, you have the right to request access to any personal data we hold about you. Should you identify any inaccuracies, you may request corrections or updates. Data deletion requests may also be submitted in accordance with applicable regulations.
Third-Party Sharing: We do not sell or commercialize your personal data. Information may be shared with trusted third-party service providers only for the purposes of fulfilling our services, such as payment processing or marketing, and only in accordance with legal requirements.

For any inquiries regarding your personal data, data removal requests, or to exercise any rights granted under the applicable privacy laws, please contact us using the provided details: Phone: 403-263-036-4, Email: [email protected], Address: 517C, North Railway Street Southeast, T1A 2Z8, Medicine Hat, Canada.

Limitation of Liability and Dispute Resolution

Hotelries strives to provide a reliable and efficient service; however, we do not guarantee the uninterrupted or error-free operation of our website. All services are provided "as is" and "as available" without any express or implied warranties, including but not limited to warranties of merchantability or fitness for a particular purpose.

In no event shall Hotelries be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability of use of the service. This includes any damages arising from reliance on information obtained through the service and any errors, omissions, or inaccuracies in the service or its content.

Should any disputes arise out of or in connection with this Agreement, you agree to resolve the dispute amicably through negotiation or by seeking mediation before initiating any legal action. Any unresolved disputes shall be subject to the jurisdiction and laws of Canada.

Modifications and Updates

Hotelries reserves the right to modify, suspend, or terminate services including any part of this Agreement at any time, without prior notice. It is your responsibility to review this Agreement periodically for any updates or changes. Continued use of the services following the posting of any modifications signifies your acceptance of such changes.

In the event of material changes to the terms of this Agreement, we will take reasonable steps to notify you either through our website or by sending an email to the address associated with your account.

Termination

You may terminate your account at any time by following the termination instructions provided on our website. Hotelries also reserves the right to suspend or terminate your account, in whole or in part, at its sole discretion and without advance notice if it is determined that you have violated any of the terms of this Agreement or engaged in fraudulent or abusive conduct.

Upon termination, any outstanding obligations, including pending payments or cancellation fees, shall remain enforceable. Access to previous booking history or stored personal data may also be permanently removed after account deletion.

General Conditions

This Agreement constitutes the entire understanding between you and Hotelries regarding the use of our website and supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and our company. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, and all remaining provisions shall remain in full force and effect.

The failure of Hotelries to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing.

You may not assign or transfer your rights or obligations under this Agreement without the prior written consent of Hotelries. Any purported assignment in violation of this provision is null and void.

Miscellaneous Provisions

The headings in this Agreement are for convenience only and do not affect the interpretation of any of its provisions. Our failure to enforce any term of this Agreement shall not be construed as a waiver of future enforcement of that or any other term.

All communications under this Agreement should be directed to our official contact channels: Telephone: 403-263-036-4, Email: [email protected], and Postal Address: 517C, North Railway Street Southeast, T1A 2Z8, Medicine Hat, Canada.

In accordance with the recommendations from leading advertising networks, including Google Ads, all content provided on our website is intended to meet transparency and advertisement compliance standards. Our practices ensure that advertised content is not misleading and adheres to all applicable regulatory guidelines.

Acceptance of Terms

By accessing and using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms and conditions outlined in this Agreement. If you do not agree, please discontinue usage immediately.

Your continued use of the website following any modifications to this Agreement constitutes your acceptance of the changes. We appreciate your trust in choosing our services for your hotel booking needs.

Final Remarks

This Agreement is intended to provide comprehensive guidelines for using the services provided by Hotelries. We commit to protecting your personal data and ensuring that your privacy is respected, while providing a seamless booking experience. Please keep a copy of this Agreement for your records. Should you have any concerns or questions regarding any aspect of these terms, do not hesitate to contact us using the details provided above.

Thank you for choosing our services for your hotel booking needs. We look forward to providing you with exceptional service and a positive user experience.